. . .

7. Small Wins

 Do good things and talk about them! This basic principle needs to be taken to heart in change processes in particular. The old and familiar, the tried and trusted, primarily represent security; you know what to expect. Changes generate insecurity and create fear. Consequently, open and comprehensive communication is already vitally important in the run-up to change.

The goal is to meet the project milestones and generate initial successes at an early stage.  This gives security, reduces resistance and prevents people from falling back into their old ways.

Do not give traditionalists or opponents or losers of the reform any opportunity to slow down or even stop the process.

Setbacks are part of the process and cannot be ruled out. Be prepared for them and use the opportunity to emerge from them stronger than before. Processes develop in waves. Delight at successes achieved and celebrate them accordingly.

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